Moderator

Update as of 18 June 2007

Here is a copy of the correspondence I have had with Marangoni Germany over the last week.

Wednesday 13 June 2007
Hallo, I am writing to you as I cant find a Marangoni office in the Netherlands
I bought and fitted a set of 4 195/50 x R15 82V Linea zeta tyres less than a year and a half ago, recently one failed the yearly statutary APK (TUV/MOT type) test due to having a series of air bubbles in the sidewall, there were no visible scuff marks to indicate any kerbing,
I bought and paid for a replacement Linea Zeta tyre, but I now notice that a second tyre also has an air bubble in the sidewall, again there are no visible scuff marks which would indicate that it has been kerbed
As my car has done less than 12000 kilometers since these tyres were first fitted, approximately 1/2 on your summer tyres and 1/2 on its winter wheels/tyres, I find this (6000 Kilometers) a totally unacceptable tyre life, and wonder how far the sidewalls are from bubbling on the other tyres?
Can you tell me if your double warranty exchange applies in the Netherlands?
and if so how do I make a Claim?
btw the first 4 tyres were bought from Delticom.de & the replacement from autobandenmarkt.nl
Regards, Chris S

Wednesday 13 june 2007
Dear Chris, For normal you have to contact your supplier, Delticom has to handle a claim. If possible please send a Foto to my adress and I will take a look on it. After this I will decide how to go on. Regards Uwe

ppa. Uwe Arnhölter
Marangoni Tyre GmbH
T: +495223-878766
F: +495223-878776
E: u.arnhoelter@marangoni.com
I: http://www.marangoni.com
HRE: Amtsgericht Hamburg HRB 71423
Geschäftsführer: Andrea Vassura, Dirk Rohmann
UST-IdNr.: DE 812704543

Thursday 14 June 2007
Hallo Uwe, Thank you for your reply, please find enclosed a few photos of the 2nd tyre, I will try and make some better photos later, Ironically in on this tyre the bulge is centred on the words ‘safety warning’,
I have to go to the tyre centre to see if first tyre has been disposed of yet or if I can get the back. mfg Chris

Friday 15 june 2007
Good morning Chris, You will get 4 new tires from our Partner for Netherland van Aalderen in Almelo with next week by parcel service. Please destroy your 4 tires after mounting the new once and send me a picture of this.
Regards Uwe

Monday 18 june 2007
And How is this for service! Thank you Uwe and Marangoni
The new tyres arrived this morning and will be fitted next week when I have the car out of the garage and back on the road.

Ps, Could you imagine the response from say Dunlop, Michelin, Goodyear, etc if they were asked the same question?
I think the 2nd word of their reply may have been ‘off’